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Privacy Policy

At Restaurante Heterocromía, we are committed to ensuring that your personal information is protected and not misused. In this document, we explain who is responsible for the processing, for what purpose your personal information will be treated, the legitimacy for the processing, to whom we may communicate your personal information, how we collect it, and what your rights are.

1. Data Controller

Who is responsible for your data?

  • Identity: RESTAURANTE HETEROCROMIA

  • Tax ID (NIF/CIF): 

  • Postal Address: Carrer Mar Egeu, 2, 03700 Dénia, Alicante (Spain).

  • Phone: +34 645618689

  • Email: restauranteheterocromia@gmail.com

  • Website: https://restauranteheterocromia.com/

2. Purpose of Processing

For what purpose do we process your personal data?

At Restaurante Heterocromía, we treat the information provided by interested persons for the following purposes:

  1. Reservation Management: To process table reservations requested through web forms or via telephone.

  2. Customer Service: To manage queries, suggestions, or doubts sent through the contact form or email.

  3. Legal Compliance: To comply with fiscal and accounting legal obligations derived from the provision of the service.

Data Retention: The personal data provided will be kept as long as the commercial relationship is maintained or until its deletion is requested by the interested party. Subsequently, they will be kept blocked during the legally established periods (e.g., for tax or accounting purposes).

3. Legitimacy (Legal Basis)

What is the legal basis for the processing of your data?

The legal basis for the treatment of your data is:

  • User Consent: By sending a contact form or making an inquiry, the user checks the acceptance box, giving their express consent for the processing of their data in accordance with this policy.

  • Execution of a Contract: In the case of processing a reservation or providing the restaurant service.

4. Recipients

To which recipients will your data be communicated?

Data will not be transferred to third parties, except under legal obligation (for example, to the Tax Agency) or to service providers necessary for the operation of the website and the business (for example, the hosting company or the tax consultancy), who will act as data processors under the due guarantees of confidentiality.

5. User Rights

What are your rights when you provide us with your data?

Anyone has the right to obtain confirmation as to whether or not Restaurante Heterocromía is processing personal data concerning them.

Interested persons have the right to:

  • Request access to personal data relating to the interested party.

  • Request its rectification (if inaccurate) or erasure.

  • Request the limitation (restriction) of its processing.

  • Object to the processing.

  • Request data portability.

To exercise these rights, you can send an email to restauranteheterocromia@gmail.com attaching a copy of your ID card or equivalent identification document, and indicating the right you wish to exercise.

Likewise, we inform you that you have the right to file a claim with the Spanish Data Protection Agency (AEPD) if you consider that the processing of personal data does not comply with current regulations.

6. Data Security

Restaurante Heterocromía has adopted the necessary technical and organizational measures to guarantee the security of personal data and prevent its alteration, loss, processing, or unauthorized access, taking into account the state of technology, the nature of the stored data, and the risks to which they are exposed.

The website uses information security techniques (such as firewalls, access control procedures, and cryptographic mechanisms) in order to prevent unauthorized access to data and ensure its confidentiality (HTTPS secure protocol).

7. Accuracy of Data

The user guarantees that the personal data provided is true and is responsible for communicating any modification thereof. The user will be solely responsible for any damage or prejudice, direct or indirect, that may be caused to Restaurante Heterocromía or to any third party due to the completion of the forms with false, inaccurate, incomplete, or outdated data.